FAQs
Answer: The Scanner has lost its Program To fix, do this: From the Rec 1 Field 1 screen, Press the ‘M2’ button once to bring you to System Menu, pre...
Mon, 22 Aug, 2022 at 10:43 AM
Answer: This generally occurs when the battery is flat, or one of the leads connecting the Cradle to the computer is not connected. To fix this, do this...
Fri, 20 Dec, 2019 at 9:16 AM
Answer: The carbon roll has become loose To fix this do this: (Firstly ensure the printer you are troubleshooting has 2 buttons on the top, if it...
Wed, 29 Apr, 2020 at 3:22 PM
Answer: The carbon roll has become loose To fix this do this: (Firstly ensure the printer you are troubleshooting has only one button on the top, ...
Thu, 30 Apr, 2020 at 4:10 PM
If you need to change the sterilizer or cycle details for items in a load navigate to the 'View Records' Switchboard, Then onto 'Sterilizer Lo...
Wed, 19 Aug, 2020 at 2:25 PM
If you find that you're missing any details on the Guardian Configuration page some of the ways to fix this problem is by navigating to the settings cog...
Wed, 19 Aug, 2020 at 3:40 PM
Sometimes the guardian agent configuration will not show BP-003 Birch Label Printer when you click detect printer. In this case unplug the usb lead f...
Fri, 21 Aug, 2020 at 4:44 PM
Answer: This generally occurs when a ScanCARE Profile has been selected from the setup switchboard or shortly after an upgrade has occurred. To fix this...
Thu, 24 Sep, 2020 at 9:28 AM
The first thing you’ll want to do before going to Windows 10 is take a screenshot of the settings on each of the old PC’s so you can see how each device is...
Wed, 8 Sep, 2021 at 9:03 AM
When the checksheets are being printed at a smaller size or 75% size after one click printing has been selected ask your IT department to download classic D...
Tue, 14 Jun, 2022 at 11:58 AM